1. Applicability
- These General Terms and Conditions apply to all study agreements of SBN, and furthermore to all tenders, promotions and services of SBN, as they do not deviate from article 1, paragraph B. These General Terms and Conditions will be published upfront or when entering into the study agreement to the customer. A copy of the General Terms and Conditions can be requested free of charge by the customer. The General Terms and Conditions are also available on www.stibened.nl.
- Deviations from the General Terms and Conditions shall only be accepted if they have been expressly agreed in writing by SBN and the customer.
- By registering for a course/training the customer automatically accepts the applicability of the General Terms and Conditions. SBN expressly rejects the applicability of the customer’s Terms and Conditions.
- In these General Terms and Conditions, communications made in writing are also understood to include those sent by e-mail, website or another electronic medium. e. In case these General Terms and Conditions do not foreseen, the management of SBN will engage in dialogue with the customer and try to find a solution within reason.
2. Registration
- Your registration is strictly personal. By registering via internet, phone or e-mail, you agree with the General Terms and conditions. In case the customer is not the student, the customer guarantees that the student is informed about the study agreement and that he/she will commit to the regulations from this agreement.
- The student can be held jointly and severally liable for the payment of the course/training, even if it is company registration.
- Every student receives after registration a confirmation by e-mail and/or post. This confirmation confirms all applicable details, for example: the type of course/training, the starting date, the hours and the location. The study agreement is applicable as soon as SBN has received the registration.
- From that moment, the complete course/training and/or exam must be fully paid, regardless of whether the course/training and/or exam will be followed completely or partly. All this taking into account the provisions of article 12 (cancellation policy).
3. Course/training on location
- SBN reserves the right to:
- Relocate a course/training in the same city or surrounding area of the original course/training location in case the planned course/training location cannot happen. No objection can be raised in this case.
- Merge a group with a group from another location or to reschedule to a later date in case a course/training has not sufficient registrations. SBN will offer a proposal in this case to the student oral and/or in writing.
- Reschedule the course/training in case the professor is indisposed or ill. SBN will offer a proposal in this case to the student oral and/or in writing.
- The student may or may not accept the proposal, as referred to in points 2 and 3. After acceptation of the proposal, orally and/or in written, the student will receive a new confirmation. In this case, there is no question of a new reflection period. From the moment of acceptation, the cancellation policy as mentioned in article 12 from subsection D applies. The student does not claim any compensation for any damage suffered.
4. Course/training rules
- Every student needs to conform to all decisions and measures which SBN has taken in general. In case a student misbehaves during the course/training, the professor can deny further participation of the course/training. The student may not request restitution or reduction of the course/training and/or exam fee.
- It is not allowed to smoke during the course/training. The student may smoke during the breaks.
- SBN reserves the right to hire an authorized course/training company to give a certain course/training.
- During a course/training on location, you make use of a full day, half day or evening arrangement. The full day arrangement includes room rental, various drinks and a lunch. A half day or evening arrangement includes room rental and various drinks.
5. Payment course/training fee
- The student agrees by registration to pay the full course/training fee and/or examination fee. Irrespective of the complete course/training or just a part will be followed. In case of a company registration, SBN will charge the company, unless indicated that the student must be invoiced. However, if the payment is not made, both as student and company are responsible to comply with all obligations from the study agreement.
- SBN reserves the right to withhold the exam result and/or diploma, declaration or certificate as long as the course/training and/or exam fee is not completely payed.
- Payment must be made within 14 days after the invoice date. In case the course/training and/or exam is within 14 days after the invoice date, the invoice must be paid before the start of the (first) course/training and/or exam day.
- Written course/training (in case applicable including the exam) will be send as soon as the course/training fee is paid.
- Online course/training and E-learning (in case applicable including exam) will be opened up as soon as the complete fee is payed.
- In the event of late or incomplete payment by the customer or student, the student may be denied access to the course/training and/or exam. In this case, the payment obligation remains.
6. Absence
Absence of a student during the course/training does not relive the student from the obligation to pay. Absence during one or more parts of the course/training does not entitle to a partly or full restitution of the course/training fee. Absence from the exam does not entitle to a restitution of the exam fee.
7. Course/training materials
Course/training materials (if applicable) are included to the course/training fee, unless otherwise stated. It is forbidden to sell the course/training materials and/or to take over or make available for inspection to third parties. The copyright and property rights remain with SBN. From the moment of sending the learning materials of a written course/training or the link of an e-learning, the student will have access for a maximum of one year. In case an e learning is finished, the e-learning can be used for one more month.
8. Exam information
- If a student has a course/training on location, the student will be automatically enrolled for the exam, in case applicable. SBN takes this responsibility. If applicable, in case of an e-learning or written course/training the student needs to register him/herself for the exam via SBN. The student has this responsibility.
- Before an exam, the student is obligated to identify him/herself with a valid identification according to the rules of the relevant exam authority. In case a student cannot show a valid identification, the student may not take part in the exam.
- If a student arrives after the starting time of the exam, the student may not take part in the exam.
- In the cases referred to in paragraph b and c of this article, a student may not ask for a restitution or reduction of the examination and/or course/training fee. Also, the student may not claim for compensation for any damage suffered.
9. Travel and subsistence expenses
Travel and subsistence expenses are not included in the course/training fee. In case the course/training is cancelled for whatever reason (see article 3), the student may not claim for compensation of the travel and subsistence expenses.
10. Collecting costs
All costs SBN has to made for collection of arrears, no exceptions, must be paid by the student.
11. Length study agreement
The study agreement is effective when the registration is received by SBN. From that moment there is an obligation to pay the complete course/training fee, taking into account the provisions of article 12 (cancellation policy).
The study agreement ends at the moment the course/training, for which the studied applied originally, can be finished normally.
12. Cancellation policy
- After registration the student has 2 weeks (14 days) to cancel free of charge, provided that the registration has been done 5 weeks before the start of the course/training and/or exam.
- If the course/training starts 2 weeks after registration, you agree to the fact that you cannot cancel free of charge. This also applies for written course/training and e learning.
- Written course/training and e-learnings can never be cancelled.
- Two weeks after registration, a course/training and/or exam can only be cancelled in written or via e-mail, with expenses for the customer. It depends on the planned starting date, what the expenses will be.
- For cancellation up to 5 weeks (35 days) prior to the starting date of the course/training and/or exam, you are obligated to pay 50% of the course/training and/or exam fee.
- For cancellation up to 3 weeks (21 days) prior to the starting date of the course/training and/or exam, you are obligated to pay 75% of the course/training and/or exam fee.
- For cancellation within 3 weeks prior to the starting date of the course/training and/or exam, or at the day of the course/training and/or exam or after course/training and/or exam, you are obligated to pay 100% of the course/training and/or exam fee.
- The cancellation fee must be payed immediately and fall due directly. i. In case of cancellation, the student, if applicable, must return the learning materials with a registered sending to SBN. Returning is at the student’s expense. The learning materials must be undamaged and unused.
- In the event of death of the student, the course/training fee will be returned to the person entitled, if the course/training period has not yet expired.
13. Rescheduling/replacement
- In case the student is ill or is prevented from attending, the study agreement will not be dissolved, neither does it entitle to a refund.
- If a student cannot participate in the course/training and/or exam, the registration, if fully paid, can be rescheduled to the next course/training or a different location, under the following conditions:
- Rescheduling up to 3 weeks before the starting date is possible on payment of € 45, – administration fee.
- Rescheduling within 3 weeks of the starting date is possible on payment of 50% of the course/training fee.
- Rescheduling an exam within 3 weeks of the exam date is possible on payment of 75% of the exam fee.
- Rescheduling a course/training on the planned date is possible on payment of 75% of the course/training fee.
- Rescheduling an exam on the planned date is possible on payment of 100% of the exam fee.
- Replacement of participation in a course/training with a third party is possible on payment of € 45, – administration fee, and only if the course/training date and location stay equal. However, an application must be made in written and in possession of SBN no later than 2 days before the start of the course/training.
14. Postal charges
Postal charges for sending the homework of the written course/training to SBN are for the student’s account. The postal charges for sending the corrected homework retour to the student are for the account of SBN.
15. Questions and complaints
- SBN has the intention to answer a question or complaint as fast as possible and to complete satisfaction. You can reach SBN by e-mail or post for a question or complaint of an administrative nature or a question or complaint about the content of the course. These questions or complaints will be answered by SBN within 10 working days, counting from the day of receiving. Questions or complaints that need a longer processing time will be answered by SBN as soon as possible with a notification of receipt and to give an indication of the estimated time that you can expect an answer.
- SBN does everything possible to avoid mistakes in your study package and the sending of it. In case something is not okay, report it within 10 days after receiving the package. A complaint must be submitted on time, complete and clearly explained to SBN. Complaints that aren’t submitted within 2 months aren’t admissible. If the complaint cannot be solved by mutual agreement there will be a dispute which qualifies for the dispute regulation of article 16.
16. Dispute regulation
- The agreement is governed by Dutch law, unless under mandatory law the law of another country applies.
- Disputes between you and SBN about the realisation or execution of the agreement regarding to the service and business provided or to be provided by SBN, can be taken to trail by you or by SBN at the Geschillencommissie Particuliere Onderwijsinstellingen, more information can be found at: www.degeschillencommissie.nl.
- The Geschillencommissie only treat the dispute, if you first have submitted the complaint to SBN as stated in article 15 and this hasn’t resulted in a solution satisfactorily for both parties.
- A dispute must be taken to trail within 12 months after submitting the complaint according to article 15 to the Geschillencommissie.
- For the treatment of a dispute a fee must be paid.
- If you submit a dispute to the Geschillencommissie, SBN will be tied to this choice. g. If SBN will submit a dispute to the Geschillencommissie, SBN must ask you first in written to respond in 5 weeks if you agree with it. SBN needs to announce that SBN will feel free to take the dispute to the ordinary court if the aforementioned period is expired.
- The Geschillencommissie shall decide in accordance with the articles of the applicable regulation. The decision of the Geschillencommissie will be a binding advice.
17. Rights and obligations
The mutual rights and obligations of the agreement shall terminate as soon as the study agreement is dissolved.
18. E-learning
SBN agrees in the study agreement, to do its upmost best to deliver an e-learning with a quality that can reasonably be acquired by the student. The quality of the e-learning is partly determined by the quality of the internet, for which SBN obviously cannot be held responsible and cannot accept any liability.
19. Liability
- SBN is not liable for any loss, theft or damage to personal property of the student(s) or customer during the course/training and/or exam, as well as a personal injury of the student(s) or customer during the course/training and/or exam, exception of intentional act or gross negligence on the part of SBN.
- SBN is towards the customer and the student(s), exception of intentional act or gross negligence, not liable for damages of any kind to the customer and/or student(s), direct or indirect, which are results from acting to (the content of) the course/training or the course/training materials.
- SBN is not liable for any inaccuracies or omissions in the course/training materials or to what is during the course/training proclaimed.
- If it appears, despite the provisions above, that the damage caused must be charged to SBN, then counts that SBN’s liability is limited to the amount of what the liability insurance will pay out plus the amount of the excess of SBN under the prevalent insurance contract.
- In case the liability insurance does not pay out for whatever reason, every liability is limited to three times the amount of what SBN has charged in the case in question in the year in question, till a maximum of € 2.000, -.
20. Other provisions
- All details mentioned in the brochure, appendix and on the website, do belong to this General Terms and Conditions in so far as they are related to the course/training.
- This General Terms and Conditions enter into force from 1 November 2020. SBN is entitled to unilaterally change these terms. Publication of new terms shall take place by means of personal notification to the customer and/or student or by means of a general notification of the website www.stibened.nl. The changed General Terms and Conditions will also apply to earlier agreed study agreements, except if and to the extent that this is not contrary to reasonableness and fairness.
- All transactions of Stichting Begrijpshulpverlening Nederland aka SBN are only for account and risk of Procerto B.V.
Personal registration
In the context of the General Data Protection Regulation (GDPR), we inform you that your provided personal data will be recorded in our student administration system. The objective of this administration is the management of and the possibility to access personal data, study data and study results necessary for a justified performance of administrative and logistic functions (inside and outside SBN). This registration is registered with the Registratiekamer. For more information see the privacy statement.